Este tutorial te muestra los registros obligatorios de la norma iso 9001 y te explica la diferencia entre formato y registro. Suriname no cuenta con un sistema nacional de registro de la calidad. De un sistema de calidad en conformidad con ISO 9001 o ISO 9002; c) Pruebas.
Quality Management There is a long tradition at ECKART of high quality as our contribution to our customers' success and it is an essential element of our company policy. Our aim is to achieve market and quality leadership in all areas of activity. Our concern for quality applies not only to our products and the services we provide in association with them, but also to our plant and our workforce.
We define our quality policy as a holistic concept for the entire company and all its activities. Our aim is to establish a comprehensive quality management system for every sector of the company.
Eckart America Painesville location has obtained the official ISO 9001:2000 registration on June 6, 2006.
INTRODUCTION: the implementation of quality management systems (QMS) in the health sector has made great progress in recent years, remains a key tool for the management and improvement of services provides to patients. AIM: to describe the process of implementing a quality management system (QMS) according to the standard ISO 9001:2008 in a Nutrition Unit. METHODS: the implementation began in October 2012.
Nutrition Unit was supported by Hospital Preventive Medicine and Quality Management Service (PMQM). Initially training sessions on QMS and ISO standards for staff were held. Quality Committee (QC) was established with representation of the medical and nursing staff.
Every week, meeting took place among members of the QC and PMQM to define processes, procedures and quality indicators. We carry on a 2 months follow-up of these documents after their validation. RESULTS: a total of 4 processes were identified and documented (Nutritional status assessment, Nutritional treatment, Monitoring of nutritional treatment and Planning and control of oral feeding) and 13 operating procedures in which all the activity of the Unit were described.
The interactions among them were defined in the processes map. Each process has associated specific quality indicators for measuring the state of the QMS, and identifying opportunities for improvement. All the documents associated with requirements of ISO 9001:2008 were developed: quality policy, quality objectives, quality manual, documents and records control, internal audit, nonconformities and corrective and preventive actions. The unit was certified by AENOR in April 2013. CONCLUSION: the implementation of a QMS causes a reorganization of the activities of the Unit in order to meet customer's expectations. Documenting these activities ensures a better understanding of the organization, defines the responsibilities of all staff and brings a better management of time and resources. QMS also improves the internal communication and is a motivational element.
Explore the satisfaction and expectations of patients can include their view in the design of care processes. Copyright AULA MEDICA EDICIONES 2014.
Published by AULA MEDICA. All rights reserved.